Welcome to Anagram Shop’s FAQ page! We’re here to help make your party planning experience as joyful and stress-free as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more. Celebrate with style—celebrate with Anagram!
🎉 Products & Themes
Q: What types of party supplies do you offer?
A: We specialize in premium party supplies for all occasions! Our collections include Anniversary Party Supplies, Baby Shower Party Supplies, Birthday Party Supplies, Cards, Character Party Supplies, Decorations, Party Supplies by Theme, and Wedding Party Supplies. Whatever your celebration, we have the perfect accessories to make it memorable.
Q: Are your products high-quality?
A: Absolutely! At Anagram Shop, we believe every celebration deserves vibrant, stylish, and durable party supplies. Our products are carefully curated to ensure they meet our high standards for quality and design, helping you create unforgettable moments.
🚚 Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat rate, delivered via DHL or FedEx within 10-15 business days after shipment.
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after shipment.
All orders are processed within 1-2 business days.
– Standard Shipping: $12.95 flat rate, delivered via DHL or FedEx within 10-15 business days after shipment.
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after shipment.
All orders are processed within 1-2 business days.
Q: Do you ship internationally?
A: Yes! We proudly serve customers worldwide, except for some remote regions and parts of Asia due to logistical constraints. Enter your address during checkout to confirm availability.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey right to your doorstep!
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: How can I get free shipping?
A: Free shipping is automatically applied to all orders totaling $50 or more. Pro tip: Combine items from our themed collections to reach the threshold and save!
↩️ Returns & Refunds
Q: What is your return policy?
A: We want you to be thrilled with your purchase! You may return unused items in their original packaging within 15 days of receipt for a refund or exchange. Contact our support team at [email protected] to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive your returned items, refunds are processed within 5-7 business days. The time it appears in your account may vary depending on your payment method.
📦 Order Management
Q: How do I change or cancel my order?
A: Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so early notification is key!
Q: What if I receive a damaged or incorrect item?
A: We’re sorry if something isn’t perfect! Contact our support team right away, and we’ll gladly arrange a replacement or refund for any damaged or incorrect items.
ℹ️ General Information
Q: Where is Anagram Shop located?
A: Our headquarters is located at 2146 Mesa Drive, Las Vegas, US 89101. We ship globally to bring joy to celebrations everywhere!
Q: How can I contact customer service?
A: We’d love to hear from you! Reach out to us at [email protected] for any questions or support. We’re here to help make your celebration magical.
Thank you for choosing Anagram Shop—where every delivery brings a touch of joy to your doorstep! Celebrate life’s special moments with us.